Many Lennar homes came equipped with a Ruckus Unleashed mesh network. The network consists of a switch (normally installed near the modem) and wireless access points (installed on the ceiling throughout the house). Smartphones, TVs, tablets, and other devices connect to the wireless access points to gain access to the internet. Placing access points in various rooms avoids dead spots in the house where devices don't get a good WiFi signal.
Controlling the mesh network is done via a "Ruckus Unleashed" app that is available for download via the Apple App or Google Play stores. Accessing the switch requires an administrator user name and password that should have been supplied as part of the installation.
The access points obtain their power over the ethernet (PoE) cable that connects them to the switch. Cat5e ethernet cables provide PoE. Additional or replacement access points are available on Amazon.com. Ruckus Wireless ZoneFlex R510 Unleashed Indoor Access Point, Concurrent Dual-Band units are known to work. Access points from other manufacturers like Ubiquity (UniFi 6 Lite) and Aruba (Instant On AP11) are also compatible. When considering any new access point hardware, make sure that it is PoE compatible and do not bother purchasing the separate power cord that connects the access point to an electrical socket.
The Ubiquity UniFi Switch Lite 8 PoE is a viable and less expensive replacement for the Ruckus Unleashed switch. When considering any new switch hardware, ensure that it provides PoE because the access points require it.
Ruckus hardware has a lifetime warranty as long as original owner is still in possession of the equipment. So defective hardware can be addressed under the warranty. There are conflicting reports regarding telephone support for ongoing maintenance. One homeowner noted that the support contract that came with the hardware from Lennar has expired and that support must be purchased from Ruckus.com. Another homeowner was told by a Ruckus customer representative that even though our support contract has expired, Ruckus can still help via a different team/number. Homeowners may consider contacting Ruckus before making network changes on their own.
The Ruckus Unleashed login screen is accessed by selecting "Manage Network" after starting the application. You will need your administrator user name and password to access the switch.
The menu bar (upper right) and access point image are of particular interest on the home screen of the Ruckus Unleashed application.
Touch the menu bar on the home screen to display a set of choices. Select Upgrade to upgrade the firmware on your access points. Having the latest firmware installed can resolve a lot of problems.
Select the Access Points image from the home screen and see your list of access points with names like AP1, AP2, etc. Go to a specific room where there's an access point on the ceiling, connect to the network, and see which access point it is connected to. Rename that access point to reflect its room location. Knowing which room (i.e., access point) is having problems can be helpful.
From the list of Access Points list screen, you can select one and reboot it using the icon at the top of the page.
The SSID (Service Set Identifier) that you use to connect your devices to WiFi should be the one supplied by the Ruckus, e.g., Born2bWildpoint. If the modem supplied by AT&T is also supplying an SSID, you should disable WiFi on the modem. Having two devices handing out IP addresses can lead to problems.
Wildwood at Oakcrest Residential Community
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